Communications Center

The Pueblo County Sheriff's Office Emergency Communications Center provides 911 service to the citizens of Pueblo County. In addition to the 25,000 plus 911 calls, the men and women of the center answer nearly 100,000 non-emergency calls annually. The center is accredited in Emergency Medical Dispatch through International Academy of Emergency Dispatch, holds certification in Communications Training Program through Association of Public-Safety Communications Officials International, and in 2016 received Communications Center Accreditation by the Commission on Accreditation for Law Enforcement Agencies.

Additionally, in 2012, the team became the first Child Centered 911 Public Safety Answering Point in the state, a partnership program with the National Center for Missing and Exploited Children.  We are currently one of seven communications centers in Colorado with this designation.

Duties

Utilizing state-of-the-art equipment, 20 dedicated and professional communications officers perform duties including but not limited to:

• 911 emergency call taking
• Administrative call taking
• Dispatch of appropriate law enforcement, fire and ems response in all of Pueblo County (excluding the city limits)
• Over 32,000 calls for service each year amongst 10 agencies
• Continued training and certification in Emergency Medical Dispatch Protocol, allowing citizens to receive 3rd hand life-saving treatment prior to arrival of first responders
• Tracking of all controlled burns in Pueblo County
• Dispatch of Colorado State University
• Dispatch of Pueblo Community College
• Detailed record keeping of response and call information
• Review of wants information for deputies making citizen contact
  Constant review and education regarding Pueblo Chemical Depot events
• Entry of any lost, missing or taken individuals or items inside Pueblo County
• Jurisdictional response knowledge both inside and outside Pueblo County

Types of Calls

The 911 center has handled various types of calls including the following with an unsurpassed professionalism and dedication to duty:

• Childbirth
• Choking
• Domestic Abuse
• Homicides
• Plane Crashes
• Shootings
• Thefts
• Traffic Accidents

Team Requirements

To be a member of this team requires not only the highest level of professionalism and dedication, but also:

• Abundance of Technological Skills
• Compassion Towards Others
• Enormous Courtesy
• Intelligence
• Multitasking Ability
• Patience
• Strong Communication Skills

Through-out the years this group of individuals has received the Sheriff's Commendation, multiple Unit Meritorious Awards and individual awards from both the Sheriff's Office and the Board of County Commissioners.